Terms & Conditions
1. Acceptance of Terms
By accessing and using the JOUIZ AESTHETIC website and online ordering page, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Who We Are
JOUIZ AESTHETIC is a salon and beauty business located at 16, Jalan Meranti Jaya 2/7, Taman Meranti Jaya, 47100, SELANGOR. We offer a range of beauty services by appointment and retail beauty products.
3. Eligibility
To use our website and services, you must be at least [minimum age] years old. You agree to provide accurate and complete information during the registration process and to update this information as necessary to keep it current.
4. Your Account
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
5. Acceptable Use of the Website
You agree to use the website only for lawful purposes. You must not misuse the website by knowingly introducing viruses or other harmful material, scraping or extracting data, interfering with the website's operation, or using the website for any unlawful purpose.
6. Services, Products and Availability
All descriptions and images of services and products on our website are indicative. Availability of services, staff, and products may vary, and we cannot guarantee that any specific service or product will be available at all times.
7. Appointments
Appointments can be booked directly through our website. We kindly ask that you arrive on time for your appointment. If you arrive late, your service may be shortened or require rescheduling.
8. Cancellations, Rescheduling and No-Shows
You can cancel or reschedule your appointment free of charge up to 24 hours before the booked time. If you cancel later or do not show up for your appointment, you may lose your deposit or be charged [amount or % of the price].
9. Prices, Taxes and Charges
All prices are listed in Ringgit Malaysia (RM). The final price may depend on factors like hair length, condition, or specific treatments needed, and will be agreed upon before any service begins.
10. Payment
We accept various payment methods. A deposit may be required for certain services, which will be communicated during the booking process.
11. Health, Allergies and Suitability
It is essential that you inform us of any allergies, skin or scalp conditions, pregnancy, or medications prior to your treatment. A patch or strand test may be required. We reserve the right to decline a treatment if it is deemed unsafe.
12. Results and Satisfaction
Results from our services may vary from person to person and are not guaranteed. If you have concerns about your service, please raise them within [X days] so we can review the situation.
13. Packages, Prepaid Credit and Vouchers
Any packages, prepaid credits, or vouchers purchased are non-transferable and non-exchangeable for cash unless stated otherwise. The terms of use for these items will be outlined at the time of purchase.
14. Product Returns and Refunds
All purchases are NON-REFUNDABLE. This does not affect your rights under the Consumer Protection Act 1999. If an item is faulty, not as described, or not provided as agreed, we will rectify the situation through repair, replacement, or refund. Items CANNOT be exchanged.
15. Intellectual Property
All content, branding, and images on the JOUIZ AESTHETIC website are the property of JOUIZ AESTHETIC and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.
16. Third-Party Links and Services
Our website may contain links to third-party websites or services. These third-party services have their own terms and conditions, and we are not responsible for their content or practices.
17. Privacy
Your privacy is important to us. Please refer to our Privacy Notice under the Personal Data Protection Act 2010 for information on how we collect, use, and protect your personal data.
18. Limitation of Liability
Our liability is limited to the value of your order to the extent permitted by Malaysian law. Nothing in these terms excludes liability that cannot lawfully be excluded.
19. Indemnity
You agree to indemnify and hold harmless JOUIZ AESTHETIC, its employees, and agents from any claims, losses, or damages arising from your use of our website or services or your violation of these terms.
20. Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of our website and services after any changes indicates your acceptance of the new terms. The last updated date is [date].
21. Governing Law and Jurisdiction
These terms are governed by the laws of Malaysia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Malaysia.
22. Contact Us
If you have any questions or concerns about these Terms and Conditions, please reach out to us at jouiz.aesthetic@gmail.com. We are here to help!