Returns & Refunds

At JOUIZ AESTHETIC, all purchases are NON-REFUNDABLE. However, this does not affect your rights under the Consumer Protection Act 1999. If you receive a faulty item, something not as described, or a service not provided as agreed, we will make it right through repair, replacement, or refund. Please note that items cannot be exchanged, and opened or used products may not be refundable for hygiene reasons.

If you wish to request a refund or replacement, please do so within [X hours/days] of receiving your order. Items must be in their original condition to qualify. For services, once they are carried out, they cannot be returned. If you have any concerns, please raise them within [X days] so we can review the situation and provide a free adjustment if necessary. Prepaid packages and vouchers follow their own validity terms.

You can cancel or reschedule your booking free of charge up to 24 hours before your appointment. If you cancel later or do not show up, you may lose your deposit or be charged [amount or % of the price]. For any questions or requests, please reach out to us at jouiz.aesthetic@gmail.com. Thank you for choosing JOUIZ AESTHETIC!