Terms & Conditions

1. Acceptance of Terms
By accessing our website and placing an order for our services or products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. Who We Are
We are DSBC, a salon and beauty business located at SK SIMPANG 45, SK0565 B, JALAN KAMPUNG SUNGAI KELING, DS BADMINTON COURT, 87011, SABAH. We offer a range of beauty services by appointment as well as retail products.

3. Eligibility
To use our website and purchase our products or services, you must be at least [minimum age] years old. You must provide accurate and complete information when creating an account or placing an order.

4. Your Account
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please ensure that the information you provide is accurate and up-to-date.

5. Acceptable Use of the Website
You agree to use our website only for lawful purposes. You must not misuse, scrape, or interfere with the website in any way, nor should you use it for any unlawful activities.

6. Services, Products and Availability
Descriptions and images of our services and products are for illustrative purposes only. The actual services, staff, and products available may vary and are subject to availability.

7. Appointments
You can book appointments through our website. Please arrive on time for your appointment. If you arrive late, your service may be shortened or you may need to reschedule.

8. Cancellations, Rescheduling and No-Shows
You can cancel or reschedule your appointment free of charge up to 24 hours before the booked time. If you cancel later or do not show up, you may lose your deposit or be charged [amount or % of the price].

9. Prices, Taxes and Charges
All prices are listed in Ringgit Malaysia. The final price of services may depend on hair length, condition, or the treatment actually needed, which will be agreed upon before the service starts.

10. Payment
We accept various payment methods for your convenience. Certain services may require a deposit, which will be clearly indicated at the time of booking.

11. Health, Allergies and Suitability
Please inform us about any allergies, skin or scalp conditions, pregnancy, or medication before your treatment. A patch or strand test may be required. We reserve the right to decline a treatment that we believe is not safe.

12. Results and Satisfaction
Results may vary from person to person and are not guaranteed. If you have any concerns regarding your treatment, please raise them within [X days] so we can address them.

13. Packages, Prepaid Credit and Vouchers
Packages, prepaid credit, and vouchers are valid for [duration] and are non-transferable and not exchangeable for cash unless stated otherwise. Sessions must be used within the validity period.

14. Product Returns and Refunds
All purchases are NON-REFUNDABLE. This does not affect your rights under the Consumer Protection Act 1999; any faulty items, items not as described, or services not provided as agreed will be rectified (repair, replacement, or refund). Please refer to our Returns & Refund Policy for more details. Items CANNOT be exchanged.

15. Intellectual Property
All content, branding, and images on our website are the intellectual property of DSBC. You may not use, reproduce, or distribute any materials without our prior written consent.

16. Third-Party Links and Services
Our website may contain links to third-party websites or services. These third parties have their own terms and conditions, and we are not responsible for their content or practices.

17. Privacy
Your privacy is important to us. Please refer to our Privacy Notice under the Personal Data Protection Act 2010 (PDPA 2010) for information on how we collect and use your personal data.

18. Limitation of Liability
Our liability is limited to the value of your order to the extent permitted by Malaysian law. Nothing in these terms excludes liability that cannot lawfully be excluded.

19. Indemnity
You agree to indemnify and hold harmless DSBC from any claims, losses, damages, liabilities, costs, or expenses arising from your use of our website or services.

20. Changes to These Terms
We may update these Terms and Conditions from time to time. Your continued use of our website and services signifies your acceptance of any changes. These terms were last updated on [date].

21. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Malaysia.

22. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at dsbclabuan@gmail.com. We are here to help!