Returns & Refunds

At DSBC, we want you to be satisfied with your experience. However, please note that all purchases are NON-REFUNDABLE. This does not affect your rights under the Consumer Protection Act 1999; if you receive a faulty item, something not as described, or a service not provided as agreed, we will ensure it is put right through repair, replacement, or refund.

For retail products, requests for refunds or replacements must be made within [X hours/days] of purchase. Items must be unopened and in original condition to qualify. Due to hygiene reasons, opened or used products may not be refundable. Unfortunately, we do not allow exchanges. If you have concerns about a service that has already been carried out, please let us know within [X days] so we can review the situation, possibly offering a free adjustment.

For bookings, you can cancel or reschedule without charge up to 24 hours before your appointment. If you cancel later or do not show up, you may lose your deposit or be charged [amount or % of the price]. To request a refund or for any other inquiries, please contact us at dsbclabuan@gmail.com. Thank you for understanding!